Tell Pause what you want to learn. It decides what to ask, when to ask it, and turns responses into clear answers.
Free to install · No survey setup · Works on any Shopify store
Goal: What's stopping first-time buyers at checkout?
143 responses · 14 daysUnexpected shipping cost is the top friction point for first-time buyers — mentioned by 83 of 143 respondents. Many expected free shipping based on homepage messaging. Returning customers rarely raised this.
Insights
What customers said
Didn't realise shipping was $12 — homepage made it feel like it'd be free.
Almost bought but couldn't find anything about returns.
Shipping surprised me but I bought anyway — worth it.
Not raw data. An answer to the question you actually asked.
Pick a suggested goal or write your own in plain English.
It generates the right questions and asks them at the right moment — on product pages, at checkout, or after purchase.
Pause groups responses into insights and surfaces the real quotes behind them when you want to dig deeper.
Other tools make you build surveys and read through responses. Pause asks the right questions and tells you what people said.
Optional incentives when they help: show a discount to hesitant shoppers, or reward feedback after purchase.
Install Pause. Tell it what you want to understand. Start getting answers.
Install free on Shopify