Customer feedback that runs itself.
Set a goal in plain English. Pause captures why people buy — and why they don't — across the entire journey. No survey to build. No themes to tag.
Free to install · No survey setup · Works on any Shopify store
Tell Pause what you want to understand.
Pick a suggested goal or type your own in plain English. That's the only setup you'll ever do.
Or type your own:
It asks when shoppers pause.
Most feedback tools only talk to people who already bought. Pause also hears from shoppers who browse and don't buy — the signal post-purchase tools can't see.
Why this matters: Most Shopify feedback apps only ask after checkout — they never hear from the visitors who don't buy. Response rates are lower pre-purchase (shoppers have no investment yet), but a handful of honest replies about why a cart was abandoned is often more actionable than thousands of post-purchase answers.
Before purchase
Learn why people leave without buying.
Browsing
While exploring collections or content pages
Product page
When evaluating a specific item
Cart
On exit intent, before they leave with items in cart
After purchase
Learn why people bought — and what's next.
Thank-you page
Right after completing checkout
Order status
While waiting for delivery
Post-delivery email
A few days after the order arrives
A calm dot, not a pop-up. Pause lives in the corner of the page. When the moment fits, a small bubble opens beside it with chip answers or a one-line input — no modals, no overlays, no forced surveys. One dismiss quiets it for the rest of the session.
It learns from every response.
Free gives you AI-generated starter questions. Pro is where Pause starts learning — rewriting weak questions, replacing ignored options with what customers actually say, and writing AI insight summaries. The longer it runs, the sharper it gets.
Answers replace ignored options
When shoppers pick “Something else” and type their own answer, Pause replaces the option nobody chose with what customers actually said.
Questions that aren't landing get rewritten
If a question gets low engagement or vague answers, Pause rewrites it — new framing, same goal. You don't touch anything.
You get answers that keep getting better.
Responses from browsers and buyers are grouped into themes with the real quotes behind them. Not a CSV. Not a word cloud. An actual answer to the question you asked.
Goal: What's stopping first-time buyers at checkout?
143 responses58% of first-time buyers mentioned unexpected shipping cost at checkout. Many expected free shipping based on homepage messaging, and several said they would have completed the order if it had been free.
Insights
What customers said
Themes and customer quotes free on every plan. AI-written summary is a Pro feature.
You state a goal. Pause finds the answer.
Other tools make you build surveys, pick triggers, and read through responses. Pause does the thinking.
Incentives (Pro): attach a Shopify discount code to a goal. Pause reveals it as a reward when a shopper answers at cart exit-intent, at product-page exit-intent, or via the post-delivery feedback email.
Start free. Upgrade when it proves itself.
- Captures feedback from non-buyers, not just post-purchase
- All six journey moments — from browsing to post-delivery
- AI-generated starter questions with guided answer options
- Theme classification on every response
- Voice and text responses
- 50 responses / month, 1 active goal
- Email alert at 40 responses so you’re never surprised
- Self-improving questions that get sharper with every response
- Per-goal AI insight summaries
- Store-level AI insights across all goals
- Daily email digest
- Unlimited responses, unlimited active goals
- Discount code incentives at cart and product-page exit-intent, and in post-delivery emails
- Personal support — quick replies from the team
One goal is all it takes.
Install Pause. Tell it what you want to understand. It captures feedback from browsers and buyers — and the questions get smarter from there.
Install free on Shopify