AI-generated questions vs flexible survey builder.
Zigpoll is a versatile Shopify survey app that supports post-purchase, on-site, and email/SMS surveys. It gives merchants a wide range of question types and targeting options. Pause works differently: you describe what you want to learn, and it handles question generation, timing, and analysis.
Zigpoll
Flexible survey builder for Shopify. Multiple question types (NPS, multiple choice, open-text, rating). Can trigger post-purchase, on-site, or via email/SMS. Per-response pricing with a free tier. Multilingual support.
Pause
Goal-driven feedback. Write what you want to learn — Pause generates questions and determines when to ask them based on shopper behavior. Responses classified into themes automatically.
Feature-by-feature comparison
Setup
Build surveys using question templates and targeting rules. Choose placement and trigger conditions.
Write a goal. Pause generates the questions and chooses when to show them.
Questions
You write and configure each question. Multiple formats available.
AI generates open-text questions from your goal. Different questions for different moments.
Targeting
Rule-based: URL, device, customer tag, time on page, etc.
Behavior-based: dwell time, scroll depth, checkout intent. Determined from your goal.
Channels
On-site, post-purchase, email, SMS.
On-site (product pages, cart, collection, content browsing), Shopify thank-you page extension, order status page extension, and post-delivery email.
Analysis
Response dashboard with charts per question. Export to CSV.
AI classifies responses into themes. Response counts and sample quotes per theme.
Pricing model
Free tier available. Paid from $39/month (Standard) up to $259/month (Ultimate).
Free tier (50 responses/month). Pro at $16/month — unlimited responses, goals, and features.
Languages
Multilingual (auto-translation available).
English currently. Multi-language support planned.
Setup
ZigpollBuild surveys using question templates and targeting rules. Choose placement and trigger conditions.
PauseWrite a goal. Pause generates the questions and chooses when to show them.
Questions
ZigpollYou write and configure each question. Multiple formats available.
PauseAI generates open-text questions from your goal. Different questions for different moments.
Targeting
ZigpollRule-based: URL, device, customer tag, time on page, etc.
PauseBehavior-based: dwell time, scroll depth, checkout intent. Determined from your goal.
Channels
ZigpollOn-site, post-purchase, email, SMS.
PauseOn-site (product pages, cart, collection, content browsing), Shopify thank-you page extension, order status page extension, and post-delivery email.
Analysis
ZigpollResponse dashboard with charts per question. Export to CSV.
PauseAI classifies responses into themes. Response counts and sample quotes per theme.
Pricing model
ZigpollFree tier available. Paid from $39/month (Standard) up to $259/month (Ultimate).
PauseFree tier (50 responses/month). Pro at $16/month — unlimited responses, goals, and features.
Languages
ZigpollMultilingual (auto-translation available).
PauseEnglish currently. Multi-language support planned.
Which one is right for you?
Choose Zigpoll if:
You want full control over survey design — specific question types, branching logic, multi-channel distribution. You need email/SMS surveys in addition to on-site. You serve customers in multiple languages.
Choose Pause if:
You don't want to build surveys — you want to state a goal and get answers. You value AI-generated insights over manual response reading. You want contextual, behavior-based timing rather than rule-based triggers.
The bottom line
Zigpoll is a powerful survey tool that gives you control over every detail. Pause trades that control for simplicity — you describe the outcome you want and Pause handles the mechanics. If you want to design surveys, use Zigpoll. If you want to skip the survey and go straight to insights, try Pause.